Acceptable Use & Anti-Spam Policy

This Acceptable Use & Anti-Spam Policy (“AUP”) governs all use of Mellott.US, including its web platform, SMS/MMS messaging endpoints, email delivery services, push notification channels, mobile applications, and browser extensions. Mellott.US enforces a strict zero-tolerance policy against unsolicited commercial messaging (“spam”), non-consensual automated communications, phishing, and network abuse.

All SMS messages transmitted through Mellott.US must comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, carrier A2P 10DLC and Toll-Free rules, and the Twilio Messaging Policy:

• Verifiable Prior Express Consent: No SMS message may be sent to any mobile number unless the recipient has provided prior express consent via our SMS Opt-In Form, by texting an opt-in keyword (START), or by verifying their phone number inside their authenticated account.
• SHAFT & Prohibited Content Ban: Mellott.US strictly prohibits transmitting content related to Sex/adult material, Hate speech, Alcohol, Firearms/weapons, Tobacco/vaping/cannabis/CBD (“SHAFT”), illegal drugs, sweepstakes/gambling, payday loans, third-party debt collection, or deceptive lead generation.
• Mandatory Opt-Out Honouring: Every STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT reply is honoured immediately and automatically. Attempting to bypass opt-out suppression or rotate sender numbers (“snowshoeing”) is strictly prohibited.

• No Purchased or Harvested Lists: Uploading, importing, or mailing to purchased, rented, scraped, or appended email lists is strictly prohibited.
• Accurate Headers & Identification: Falsifying or spoofing From, Reply-To, or routing headers, or using deceptive subject lines, is forbidden.
• Immediate Unsubscribe & Suppression: Every non-essential email must include a working link to our Email Unsubscribe Page and RFC 8058 one-click unsubscribe headers. Hard bounces and spam complaints are permanently suppressed.

Users may not use Mellott.US to host or distribute malware, ransomware, spyware, or phishing pages; perform unauthorized vulnerability scanning, credential stuffing, or denial-of-service attacks; abuse Web Push, Apple APNs, or Google FCM notification channels with deceptive prompts; or circumvent end-to-end encryption, authentication, or rate-limiting controls.

Suspected violations of this Acceptable Use & Anti-Spam Policy, unwanted SMS or email messages, or security concerns should be reported immediately to support@mellott.us. We investigate all reports promptly and may suspend or terminate offending accounts or suppress recipient addresses immediately without notice. See also our Terms of Service and Privacy Policy.