Support & Compliance Center

Need assistance with your account, mobile apps, browser extension, SMS verification, or privacy rights? Email our support desk directly:

support@mellott.us

To help us resolve technical issues quickly, please include your device model, OS version, app or extension version (Settings → About), and a brief description of what happened. We respond to support and compliance requests within 1–2 business days.

• SMS Opt-In, Opt-Out & 2FA Help: Visit our SMS Messaging & Consent Page to enroll your mobile number, or reply STOP to any text message to opt out immediately (reply HELP for assistance).
• Email Unsubscribe & Preferences: Manage or opt out of non-essential and campaign emails at any time on our Email Unsubscribe Page.
• Account & Personal Data Deletion: Delete your account in-app under Settings → Account → Delete Account or submit an unauthenticated deletion request on our Account & Data Deletion Page.
• Mobile Apps & Browser Extensions: Review setup and permissions on our Mobile Apps Page and Browser Extension Privacy & Permissions Policy.

• Signing In & Two-Factor Authentication (2FA) — Mellott.US supports passkeys (WebAuthn), authenticator apps (TOTP), and opt-in SMS one-time passcodes. If you lose access to your second factor, contact support@mellott.us for identity-verified account recovery.
• Push Notifications (Web, iOS & Android) — Enable or disable push notifications anytime in your browser/device OS settings or inside Settings → Notifications.
• Location & Weather — Location permissions are optional and used only for local weather, photo geotags, or opt-in family location sharing.

• Privacy Policy (GDPR, CCPA/CPRA, Mobile & Extension Privacy Disclosures)
• Terms of Service & Mobile App EULA
• SMS Messaging, 2FA & Consent Policy (Twilio A2P 10DLC & Toll-Free Compliance)
• Email Unsubscribe & Anti-Spam Policy (SendGrid, CAN-SPAM & CASL Compliance)
• Account & Data Deletion Policy (Apple App Store & Google Play Data Safety)
• Browser Extension Privacy & Limited Use Policy (Chrome Web Store, Firefox AMO & Edge)
• Acceptable Use & Anti-Spam Policy
• Cookie & Local Storage Policy